FAQs

How can I contact veverest?

You can reach our customer service team by emailing support@veverest.com. Our dedicated support team will assist you with any inquiries or assistance you may need!

Do you ship worldwide?

Yes, we offer worldwide shipping to many countries.

Where do you ship from?

We ship from our distribution centers and suppliers located at China.

Can I change or cancel my order?

To make changes or cancel your order, please contact us within 12 hours of placing your order. We strive to process orders quickly, and requests made after this timeframe may not be possible to accommodate. If you wish to return your order, please refer to our Returns & Exchanges Policy for more details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient transactions.

When will my order be processed?

Orders are processed within 1-3 business days from the order date, and shipping occurs the following business day. Please note that we do not process orders on weekends or holidays.

How long will it take to receive my order?

Shipping times vary based on location and demand. Due to high demand, please allow 2-4 weeks for delivery.

What if I don't receive my order?

If you haven't received your order within 30 days of shipping, please contact us for assistance. You may be eligible for a full refund.

Will I be charged customs and taxes?

Prices displayed on our site are tax-free. However, customs duties and taxes may apply upon delivery, depending on your country's regulations. Please check with your local customs office for details.

How do I return an item?

For returns or exchanges, please contact us at support@veverest.com for instructions.

What if the item(s) I received are defective/incorrect/damaged?

If you receive defective, incorrect, or damaged merchandise, please contact us immediately with your order number and relevant photographs. We will work swiftly to resolve the issue and ensure your satisfaction.

When will I receive my refund?

Refunds are processed back to your original payment method. Please allow 7-10 business days for the credit to appear on your account, depending on your bank or credit card issuer.

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